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Amy Biasella

Amy Biasella

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  1. Change the Instrument Custom field value:
    1. Navigate to the Instrument custom field (here)
    2. Find the instrument that matches the request, and edit it. (Hint: the Instrument Class field in the ticket matches the first level drop down)
  2. Change the ticket summary:
    1. Since there is no field level security, you have to manually add the Summary field to the CR-Edit Instrument screen. (here)
    2. In a new tab, go to the ticket and edit the summary. Make sure it matches the value added in 1b.
    3. Remove the Summary field from the CR-Edit Instrument screen.

 

 

 

 

 

 

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