...
- Change the Instrument Custom field configuration:
- Navigate to the Instrument custom field (here)
- Find the instrument that matches the request, and edit it. (Hint: the Instrument Class field in the ticket matches the first level drop down)
- Change the ticket Summary:
- Since there is no field level security, you have to manually add the Summary field to the CR-Edit Instrument screen. (here)
- In a new tab, go to the ticket and edit the summary. Make sure it matches the value added in 1b.
- Remove the Summary field from the CR-Edit Instrument screen.
- Change the ticket Instrument Name
- This field is freely editable by anyone and might already be changed by CR staff. Just make sure it matches the summary when you're done. It's on the to do list to hide this field in the same way as summary:
Jira Legacy server Genomics Platform JIRA serverId 69f1c57f-69eb-3638-9293-3b540a90b0e4 key RPT-4994Similarly to the steps taken above in 2, you have to manually add the Instrument Name field to the CR-Edit Instrument screen (here). - In a new tab, go to the ticket and edit the Instrument name. Make sure it matches the values on 1b and 2b.
- Remove the Instrument Name field from the CR-Edit Instrument screen.
- This field is freely editable by anyone and might already be changed by CR staff. Just make sure it matches the summary when you're done. It's on the to do list to hide this field in the same way as summary:
In the end, the values from Instrument field should be the same as Instrument Name and Summary.