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Monitors with IP addresses listed can be reached via VNC Viewer (Kristen Connolly, Zach Leber, Andy HollingerBITS) or accessed with bluetooth accessories.

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  • Primary method of managing these monitors/computers: From specific computers set up as access points.
  • Secondary method of managing these monitors/computers: Bluetooth keyboards paired with the monitors/computers (currently stored at Kristen's desk on the top shelf).
  • Most of the computers are hidden either behind its monitor or on the other side of the wall its monitor is on.

 

To manage using bluetooth keyboard/mouse:

 

  • Behind the monitor (often on the other side of the wall), there is a tiny tiny computer (4"x4"x1"). Take the bluetooth connector out of the mouse's battery compartment and plug it in to the mini computer. This connects both the mouse and keyboard. Try to follow the messages on the screen to figure out what's up. 
    • You may simply need to repoint the screenshots app at the right folder (see table below). 
    • You may need to reconnect to the network drive.
    • You may need to look at the JIRA tickets at the bottom of this page for more ideas.
    • Last resort, contact BITS. This is usually not very quick/helpful.

To manage via VNC:

  • Get BITS to add your own computer's IP address to the list of approved VNC-accessing machines (list in attached PDF, see BITS INC0078954 .
    • VNC Viewer 5.3.2 now installed on tableau-ts-beta, can connect to Tableau monitors
  • Run VNC viewer. (Software available for download here: VNC Viewer software
  • BEFORE connecting to the monitor machine, disable keyboard and mouse input in VNC Options/Preferences > Inputs (so as to not disrupt the screensavers).
  • Enter the IP address of the target VNC server computer (see table below).
    • Password is required on monitors with new VNC licenses (same easy PW on all monitors except the Stanley Center). (None required on monitors with old VNC licenses, but that should change when BITS corrects the licenses).
  • This lets you see the monitor as it is.
  • To actually change its settings, "enable mouse input" must be checked (this can be done once you're connected, by accessing the hidden toolbar in the top center of the screen).
  • After making changes and disabling the mouse, the screensaver should just start after one minute (so you can check the screenshots)

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