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Tableau Support

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Broad has three Tableau servers running concurrently on separate local VMs (two other machines run Tableau Desktop), which can be accessed via Remote Desktop (note that you'll often receive a warning that the certificates have the wrong names – this is okay). Reports published to the primary server are replicated onto both the dev and beta servers every night. If the primary server is unavailable, users can access all their same reports with live data using tableau-dev or tableau-beta. Icinga monitoring means BITS will be paged if the server goes down, so let tableau-admins know in advance if there is planned maintenance. 

ServerTableau Server versionPurposeIP addressHardware configWindows versionIcinga
tableau

2018.1.15 (July 26, 2019)

2018.1.6 (December 11, 2018)

10.4.11 (October 6, 2018)

10.4.10 (August 26, 2018)

10.4.7 (June 25, 2018)

10.3.11 (June 3, 2018)

primary production192.168.196.10940GB RAM, 8 coresServer 2008 R2
  •   8a-6p
    (tier 3)
tableau-dev

2018.1.16 (August 23, 2019)

2018.1.10 (April 4, 2019)

2018.1.8 (January 2, 2019)

2018.1.6 (December 11, 2018)

10.4.12 (October 17, 2018)

emergency backup192.168.196.4932GB RAM, 8 coresServer 2008 R2
  •   8a-6p
    (tier 3)
tableau-beta

2018.1.15 (July 25, 2019)

2018.1.14 (June 26, 2019)

2018.1.13 (June 18, 2019)

2018.1.12 (April 24, 2019)

2018.1.11 (April 4, 2019)

2018.1.10 (February 26, 2019)

2018.1.9 (February 2, 2019)

2018.1.8 (January 2, 2019)

testing69.173.67.3132GB RAM, 8 coresServer 2008 R2
tableau-test2019.3 betaevaluation192.168.196.2132GB RAM, 8 coresServer 2016
tableau-ts-betaDesktop 2018.1Desktop terminal server69.173.67.2312GB RAM, 2 coresNT 6.1

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  1. On the target server you're going to upgrade, confirm that there are no current users: (e.g. https://tableau-dev.broadinstitute.org/#/server/analysis/ActionsbyRecentUsers)
  2. Log in to VM of target server (e.g. tableau-dev).
  3. Command prompt: C:\> tabadmin stop
  4. In the start menu, Add or Remove Programs, right click on Tableau Server & "uninstall" (this takes a while)
  5. On target VM, navigate to the newly downloaded file, open it, accept all defaults during setup/installation.
  6. Paste in the User (e.g CHARLES\tableau_auth) & password (initialization takes quite a while)
  7. Once it's done (it'll try to launch IE), trash any *.tsbak from C:\ProgramData\Tableau\Tableau Server\ & any tabsvc.bak* from C:\ProgramData\Tableau\Tableau Server\data\ and empty the recycle bin.
  8. Ensure that the server is back online.
  9. (Major upgrade only) Start > Environmental Variables / System variables (Edit and change TABLEAU_BIN to C:\Program Files\Tableau\Tableau Server\#.#\bin) Save & Close.
  10. (Major upgrade only) Restart Windows to force PATH variable to re-source %TABLEAU_BIN%. Confirm updated path using "where tabadmin" command
  11. Test & validate reports on server, including backups & restores from prod to upgraded dev/beta.
  12. Update the version in the Server Summary table at the top of this page.

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