Tableau Support
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| Server | Tableau version | Purpose | IP address | Hardware config | Windows version | Icinga |
|---|---|---|---|---|---|---|
| tableau | 2018.1.6 (December 11, 2018) 10.4.11 (October 6, 2018) 10.4.10 (August 26, 2018) 10.4.7 (June 25, 2018) 10.3.11 (June 3, 2018) | primary production | 192.168.196.109 | 40GB RAM, 8 cores | Server 2008 R2 |
|
| tableau-dev | 2018.1.6 (December 11, 2018) 10.4.12 (October 17, 2018) 10.4.11 (October 3, 2018) 10.4.10 (August 10, 2018) | emergency backup | 192.168.196.49 | 32GB RAM, 8 cores | Server 2008 R2 |
|
| tableau-beta | 2018.1.6 (October 17, 2018) 2018.1.5 (October 3, 2018) 2018.1.4 (August 10, 2018) | testing | 69.173.67.31 | 32GB RAM, 8 cores | Server 2008 R2 |
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Microsoft Remote Desktop Connection (RDC) is used from the Macs to gain access to the servers. A similar program is used from Windows. You must be a member of the tableau-admins group to access the servers. Once logged in, open a Command Prompt to run the tabadmin command line program. NOTE 2018-12-11: TABADMIN WILL CHANGE IN 2018.2 ONWARD
| command | purpose |
|---|---|
| tabadmin status | check whether server is running |
| tabadmin stop | stop server |
| tabadmin start | start server |
| tabadmin restart | restart server (stop then start) |
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- On the target server you're going to upgrade, confirm that there are no current users: (e.g. https://tableau-dev.broadinstitute.org/#/server/analysis/ActionsbyRecentUsers)
- Log in to VM of target server (e.g. tableau-dev).
Command prompt: C:\> tabadmin stopIn the start menu, Add or Remove Programs, right click on Tableau Server & "uninstall" (this takes a while)- On target VM, navigate to the newly downloaded file, open it, accept all defaults during setup/installation.
- Paste in the User (e.g CHARLES\tableau_auth) & password (initialization takes quite a while)
- Once it's done (it'll try to launch IE), trash any *.tsbak from C:\ProgramData\Tableau\Tableau Server\ & any tabsvc.bak* from C:\ProgramData\Tableau\Tableau Server\data\ and empty the recycle bin.
- Ensure that the server is back online.
- (Major upgrade only) Start > Environmental Variables / System variables (Edit and change TABLEAU_BIN to C:\Program Files\Tableau\Tableau Server\#.#\bin) Save & Close.
- (Major upgrade only) Restart Windows to force PATH variable to re-source %TABLEAU_BIN%. Confirm updated path using "where tabadmin" command
- Test & validate reports on server, including backups & restores from prod to upgraded dev/beta.
- Update the version in the Server Summary table at the top of this page.
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