Tableau Support
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- On the target server you're going to upgrade, confirm that there are no current users: (e.g. https://tableau-dev.broadinstitute.org/#/server/analysis/ActionsbyRecentUsers)
- Log in to VM of target server (e.g. tableau-dev).
- On target VM, navigate to the newly downloaded file, open it, accept all defaults during setup/installation.
- Paste in the User (e.g CHARLES\tableau_auth) & password (initialization takes quite a while)
- Once it's done (it'll try to launch IE), trash any *.tsbak from C:\ProgramData\Tableau\Tableau Server\ & any tabsvc.bak* from C:\ProgramData\Tableau\Tableau Server\data\ and empty the recycle bin.
- Ensure that the server is back online by logging in on web (e.g. https://tableau01-dev.broadinstitute.org )
- (Major upgrade only) Start > Environmental Variables / System variables (Edit and change TABLEAU_BIN to C:\Program Files\Tableau\Tableau Server\#.#\bin) Save & Close.
- (Major upgrade only) Restart Windows to force PATH variable to re-source %TABLEAU_BIN%. Confirm updated path using "where tabadmin" command
- Test & validate reports on server
- Test backups & restores from prod to upgraded dev/beta by enabling and running Task Scheduler scripts on VM. .tsbak files are written to \\kr\Tableau_backups\Database\TABLEAU01-DEV, for example. Disable backups on non-production VMs. Disable all schedules on tableau-beta server.
- Update the version in the Server Summary table at the top of this page.
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- Remote Desktop to VM (any admin user login)
- Open and login to the TSM portal (any admin user login or CHARLES\tableau_auth password in Teams)
- Click on Configuration tab
- Go to Security and choose External SSL
- Click Reset
- Check the box for Enable SSL for server communication
- Click Select File and browse to the new SSL files for each of the three (do not enter a passphrase)
- Apply pending changes
- Restart Tableau Server to apply changes (may take 20 minutes)
- Test web access
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